A pop-up town-hall

toolkit for neighborhood participation.

Cities like Amsterdam are moving towards a bottom-up approach for community development. We created a Digital and Phygital format that can evolve and adapt to the community it’s in, to empower citizens to contribute and streamline community organization.

CLIENT: TransformCity, Citizen DataLab

Team: Yagmur, Lara, Kourosh and Jessica

Timeline: 12 weeks

NDSM, Amsterdam

All 3d is created by team member yagmur

2021

Video summary

A short summary of why, what and how the Co-Tainer format works

The Process

Workflow

Mapping the problem space

Throughout my research, I created multiple diagrams and affinity maps with my colleagues. This was a way to communicate with our client as well as gather all of our research into a visual report.

Facilitating co-design

For more in-depth process and outcome from the co-design session, see this project.

Insights from co-design

Activity One (defining ideal teams)


Participants feel a need for a flat structure in core teams, but with clear roles defined for practical functions such as mediation and facilitation.

Participants are fearful of mixing creative/”hands on” team members with municipality representatives.

Participants feel a need for balanced, representative groups in social-design challenges.

Activity two (stakeholder mapping)

 

All the maps show a very different approach to stakeholder collaboration.

The collaboration in each map is either bottom-up or decentralized.

The participants with experience in the field imagine themselves to be part of a flat, complex stakeholder map.

The other participant imagines to collaborate with others and feels more dependent on specialists and policy makers to realize their ideas.

Activity three (designing workspace)

Participants agreed that analog (physical) tools could work to make the space more inclusive, particularly to older age groups who shy away from technology.

All the participants designed a multifunctional space and targetted different levels of participation.

There’s attention paid to the ability to adapt to each neighborhood, without it intimidating the users.

Problem space

Through multiple iterations, client discussions and field research activities we came to the conclusion that community iniatives struggle to get feedback from the municipality, which causes a loss of trust as well as a delayed process for getting the initiative off the ground.

Concept

Create a space that uses phygital voting tools that allows for the collection of data (in a physical space) to be imported to an online digital database, to grow and develop a community’s “library of knowledge” so that future projects and ideas have a data-based approach to creating initiatives.

User Journey

Pilot Tests

Creating the “discs” that serve as a physical interaction tools to activate the sensors.

Creating paper prototypes of the UI which will serve as an interactive social-design table.

Testing the interactivity of the physical elements in the HVA.

Final Concept

The voting tools

The voting tools that are used to collect data, opinions and ideas inside of the co-tainer. All phygital voting tools send the interaction to the co-table which will house a community’s library of knowledge

Multiple choice tool

Created to answer multiple choice questions, such as “What do we need more of in the neighborhood?”. Options: A) “Parks”, B) “playgrounds”, C) “shops” or D) “sports”.

Write your opinion

Here you take the next part of the disc and use it to write your opinions on a prompt. For example; “why did you choose option A/B/C/D in the previous questions”.

Location-based vote

Here you are prompted to vote for a location based question, such as: “Where do you feel the least safe in your neighborhood?”

Visual and sound

Based on research, we know it’s beneficial to have participants imagining a brighter future as part of an excercise to stimulate creativity. Here, users are asked to pick an option (image or sound) that they would like in their neighborhood.

Co-table UI

This is the final UI co-table we created. It allows users to look at the collected data and sketch ideas for future solutions. In addition, it provides a feedback-loop is the user would like to stay in touch for further projects in the community.